Shipping policy

Where we deliver

We deliver to addresses in Australia. If you're overseas, please contact us with your requirements and we'll let you know what we can do.

Stocked products

Dispatch: in-stock items ship from our Australian stock, usually within 1 to 2 business days of payment.
Delivery time: most metro deliveries arrive 2 to 5 business days after dispatch. Regional and remote areas can take longer.
Delivery charge: standard delivery is $11 per order, and free on orders of $100 or more. The charge is shown at checkout before you pay.
Tracking: we email you a tracking link when your order is dispatched.

Custom cables (Cable Designer)

Custom cables are made to order. Lead time runs from when your design is confirmed and paid for, and includes production, testing and delivery:

Standard: 3 to 4 weeks
Express: 2 to 3 weeks, with priority in production and faster transit

Delivery for custom cables is charged at our freight cost, worked out from the estimated shipping weight. We don't make money on delivery. The delivery charge is shown in your quote or at checkout.

Made-to-order and price-on-request products

Made-to-order items you buy directly online (for example armoured cable) are built after you order and usually ship in 3–4 weeks, as shown on the product page. For custom quotes, lead time and delivery are confirmed in your quote.. Some items ship directly from our manufacturing partner.

Orders with stocked and made-to-order items

Stocked items ship straight away and custom or made-to-order items ship when they're ready, so your order may arrive in more than one delivery.

Delays

Delivery times are estimates. If we can't meet the time we've given you, we'll let you know and you can choose to wait or cancel the affected items for a full refund.

Damaged or missing deliveries

If your parcel arrives damaged, or tracking shows it delivered but you can't find it, please email info@fibreonline.com.au as soon as possible with your order number and photos of any damage. We'll work with the carrier and arrange a replacement or refund. This doesn't affect your rights under the Australian Consumer Law; see our Refund policy.